Challenges facing a financial insitution to improve service quality and customer retention
The financial industry and more specifically Retail banking is a very competitive industry. The profit margins are shrinking with the entrance of newcompetitors into the market place. During the last two to three years various foreign banks have opened offices in South Africa, cherry picking the hig...
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| Format: | Others |
| Language: | English |
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Port Elizabeth Technikon
2001
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| Online Access: | http://hdl.handle.net/10948/45 |