A proposed service quality framework for multi-national supply logistics providers in the South African automotive industry

A proposed service quality framework for multi-national supply logistics providers in the South African automotive industry

Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & S...

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Bibliographic Details
Main Author: Van Aswegen, Dawid Titus
Format: Others
Language:English
Published: Nelson Mandela Metropolitan University 2017
Subjects:
Business logistics > South Africa > Management
Purchasing > South Africa > Management
Automobile industry and trade > South Africa
Industrial procurement > South Africa > Management
Online Access:http://hdl.handle.net/10948/21307

Internet

http://hdl.handle.net/10948/21307

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