A proposed service quality framework for multi-national supply logistics providers in the South African automotive industry
Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & S...
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| Format: | Others |
| Language: | English |
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Nelson Mandela Metropolitan University
2017
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| Online Access: | http://hdl.handle.net/10948/21307 |