Measuring service delivery in the supply chain department of a petrochemical organisation / Howard Gerald Johnson
The essence of this study is to measure the factors that lead to the negative perception of poor service delivery from the Supply and Demand Management (SDM) department of Company X. The Sasolburg operation was selected to pilot the study in order to determine the underlying issues that contribute t...
| Main Author: | |
|---|---|
| Language: | en |
| Published: |
2014
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10394/11728 |