Emotion work and well-being of human resource personnel in a mining industry / T. Beyneveldt
Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are expected to display. For these service workers to be more engaged at work, emoti...
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North-West University
2010
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| Online Access: | http://hdl.handle.net/10394/3625 |