The role of total quality management in enhancing service delivery at Sedibeng District Municipality / Jefferey Rodney Rademeyer
Sedibeng District Municipality (SDM) falls within the category of local government, a sphere of government and being part of public sector management. The South African public sector management is affected by factors of globalization and finds it in competition with the private sector. Competition...
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| Language: | en |
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North-West University
2013
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| Online Access: | http://hdl.handle.net/10394/8494 |