The relationship between the leadership, internal quality, and customer satisfaction levels of dealerships in a South African motor vehicle organisation
This research investigates the relationship between the leadership, internal quality, and customer satisfaction levels in the dealerships of a South African motor vehicle organisation. The Service Profit Chain provides the background theory to this relationship, by suggesting that various factors wi...
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| Format: | Others |
| Language: | English |
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Rhodes University
2002
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| Online Access: | http://hdl.handle.net/10962/d1002802 |