An evaluation of the quality of customer service delivery offered by the East London public transport commuter rail service provider (operated by Metrorail)
The aim of this survey is to evaluate the quality of customer service delivery offered by the East London public transport commuter rail service provider Metrorail, a division of the state owned enterprise (SOE) PRASA. The former tolerant rail commuter has become increasingly frustrated at the ever-...
| Main Author: | |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Rhodes University
2009
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10962/d1003865 |