Applicability of ISO 9000 in the service industry : University of Stellenbosch Business School case study

Applicability of ISO 9000 in the service industry : University of Stellenbosch Business School case study

Thesis (MBA)--Stellenbosch University, 2007. === ENGLISH ABSTRACT: In the face of increasing competition, Business Schools increasingly have to evaluate the quality of the service that they offer to current and prospective students. The most significant factor affecting an organisation's perf...

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Bibliographic Details
Main Author: Simpson, Antony Paul
Other Authors: Smit, E. v. d. M.
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2012
Subjects:
ISO 9000 Series Standards
Service industries > Quality control
University of Stellenbosh Business School > Evaluation
Total quality management in higher education > South Africa
Quality control > Standards > South Africa
Dissertations > Business management
Theses > Business management
Online Access:http://hdl.handle.net/10019.1/49208

Internet

http://hdl.handle.net/10019.1/49208

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