Quality, service and ambience: measuring excellence and guest satisfaction within restaurants of Hermanus

Quality, service and ambience: measuring excellence and guest satisfaction within restaurants of Hermanus

Thesis (MBA)--Stellenbosch University, 2003. === ENGLISH ABSTRACT: Quality, service and ambience are concepts synonymous with the restaurant industry. Whilst the importance of these, and the integral function they perform in ensuring guest satisfaction and ultimately the success of a restaurant c...

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Bibliographic Details
Main Author: Bungeroth, Richard S.
Other Authors: Fish, T.
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2012
Subjects:
Restaurants > South Africa > Hermanus
Hospitality industry > South Africa > Hermanus > Quality control
Consumer satisfaction > South Africa > Hermanus
Excellence > South Africa > Hermanus
Dissertations > Business management
Theses > Business management
Online Access:http://hdl.handle.net/10019.1/53565

Internet

http://hdl.handle.net/10019.1/53565

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