2016-12-31 Investigating the impact of employee motivation on the level of external customer service within Nedbank

2016-12-31 Investigating the impact of employee motivation on the level of external customer service within Nedbank

Thesis (MBA)--Stellenbosch University, 2010. === The necessity for organisations to deliver exceptional service to customers remains a primary factor for sustainability. Organisations continuously seek differentiation from their competition to realise their strategic goals. The main aim of organisat...

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Bibliographic Details
Main Author: Mavrothalassitis, Paul
Other Authors: Herbst, F. J.
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2013
Subjects:
Nedbank > Personnel management
Employee motivation
Customer services
Customer relations > Management
Dissertations > Business management
Theses > Business management
Online Access:http://hdl.handle.net/10019.1/80504

Internet

http://hdl.handle.net/10019.1/80504

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