Measuring customer satisfaction with sexual reproductive health service delivery at township healthcare facilities using the servqual model
Thesis (MBA)--Stellenbosch University, 2012. === ENGLISH ABSTRACT: Providing quality primary healthcare services in a scarce resource environment in South Africa is a challenge. This is exacerbated by segments of the population experiencing high unemployment and extreme poverty leading to a prevalen...
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| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2014
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| Online Access: | http://hdl.handle.net/10019.1/95587 |