Investigating consumer expectations for a bankcard service in the South African food and retail industry : a servqual application
ENGLISH ABSTRACT: South Africans have over the past few years called for more affordable banking. Some retailers have looked at the opportunities and entered into the financial services space. The question remains as to why consumers would want to pay bank charges to have a bankcard when the card i...
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| Format: | Others |
| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2015
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| Online Access: | http://hdl.handle.net/10019.1/97406 |