A descriptive study of call centre complaints and their management in a Western Cape EMS
Introduction Emergency medical services (EMS) play a vital role in addressing the high burden of disease posed by emergency conditions in low-to-medium income countries and it is vital to ensure that EMS care is of a high quality. Complaints and their management are an important mechanism in address...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Dissertation |
| Language: | English |
| Published: |
Faculty of Health Sciences
2021
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/11427/33036 |