A systems approach inquiry into the challenges of service management : a study of the University of KwaZulu-Natal student administrative service system.
Service management is a fascinating and complex subject. It is fascinating because, even entities that manufacture products get concerned about customer service. Management scientists such as Edward Deming developed a concept known as total quality management (TQM), which has been implemented in man...
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| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10413/2743 |