Improving customer services at the Department of Home Affairs.
The purpose of this study was to design and implement a customer service model that will assist the Department of Home Affairs (DHA) to improve their levels of service delivery by providing world class customer services. A sample population of 51 managers or senior managers who are students at the U...
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| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10413/4563 |