ABSA clients' perceptions of the service quality provided by ABSA Longmarket Street branch in Pietermaritzburg.

ABSA clients' perceptions of the service quality provided by ABSA Longmarket Street branch in Pietermaritzburg.

The financial service industry has experienced massive change since the early 1980s. In the past, banks and building societies used to serve their customers' needs differently, but with the removal of many barriers in terms of pricing and various products which the banks and building societies...

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Bibliographic Details
Main Author: Madikane, Nomagugu.
Other Authors: Vigar-Ellis, Debbie.
Language:en_ZA
Published: 2012
Subjects:
Absa Bank.
Customer services > South Africa.
Consumer satisfaction > South Africa.
Customer relations.
Financial services industry > Customer services.
Financial services industry > Case studies.
Theses > Management studies.
Online Access:http://hdl.handle.net/10413/4737

Internet

http://hdl.handle.net/10413/4737

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