Employees' perspectives on total quality management at Queen Elizabeth ll Hospital and The New Referral Hospital.
Total Quality Management (TQM) has become the focus of all organisations that strive for excellence in service delivery. The healthcare sector is not an exception though it is exclusively different from other organisations because of the nature of service they provide, and the kind of risk involved...
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| Language: | en |
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2012
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| Online Access: | http://hdl.handle.net/10413/6304 |