Towards understanding the dynamic tensions between creativity and control in an information technology financial services company.
This study explores the reasons behind why EasyPay, a financial services Information Technology company, has not been able to balance the need to innovate its service offering with the pressure to stabilise its service and maintain revenue growth. Despite its good financial performance, service deli...
| Main Author: | |
|---|---|
| Other Authors: | |
| Language: | en_ZA |
| Published: |
2013
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10413/9685 |