Delivering service quality at Mediterranean Shipping Company.
This study was conducted among clients of Mediterranean Shipping Company with three principal aims in mind. Firstly, adopt the appropriate measuring instrument to measure customer satisfaction levels within MSC, using the five SERVQUAL dimensions namely Tangibles, Reliability, Responsiveness, Assura...
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| Language: | en_ZA |
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2013
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| Online Access: | http://hdl.handle.net/10413/9974 |