Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library
The shifting focus in the role of academic libraries entail a better understanding, awareness and responsiveness to the needs of the library users. In an environment of change and an age of accountability academic libraries have to determine and demonstrate the impact their resources and services...
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Format: | Others |
Language: | en |
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2016
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Online Access: | Pretorius, Hendrina Francina (2011) Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library, University of South Africa, Pretoria, <http://hdl.handle.net/10500/20099> http://hdl.handle.net/10500/20099 |