The implementation of the balanced scorecard for service delivery performance : the case of Gauteng Metropolitan Municipalities

The implementation of the balanced scorecard for service delivery performance : the case of Gauteng Metropolitan Municipalities

This qualitative study set out to investigate the extent to which the Balanced Scorecard (BSC) has been implemented for service delivery by South African Metropolitan Municipalities. The Ekurhuleni Municipality, City of Johannesburg (CoJ) and City of Tshwane (CoT), which together form the Gauteng Me...

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Bibliographic Details
Main Author: Mbala, Chantal Banga
Other Authors: Ndlovu, Stephen
Format: Others
Language:en
Published: 2016
Subjects:
Balanced Scorecard
Balanced Scorecard framework
Initiatives
Objectives
Performance management
Performance measurement framework
Performance measures
Performance outcomes and targets
363.6096822
Performance > Evaluation
Performance > Measurement
Municipal services > South Africa > Gauteng
Organizational effectiveness > South Africa > Gauteng > Measurement
Performance standards > South Africa > Gauteng
Online Access:Mbala, Chantal Banga (2016) The implementation of the balanced scorecard for service delivery performance : the case of Gauteng Metropolitan Municipalities, University of South Africa, Pretoria, <http://hdl.handle.net/10500/21035>
http://hdl.handle.net/10500/21035

Internet

Mbala, Chantal Banga (2016) The implementation of the balanced scorecard for service delivery performance : the case of Gauteng Metropolitan Municipalities, University of South Africa, Pretoria, <http://hdl.handle.net/10500/21035>
http://hdl.handle.net/10500/21035

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