Outpatient perception of service quality and its impact on satisfaction at Gauteng public hospitals

Purpose – To examine the relationship between outpatient service quality expectation, perception and their effect on satisfaction at Gauteng public hospitals. Problem - Gauteng Public healthcare facilities are perceived to be offering deficient and poor quality service to their outpatient clients....

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Bibliographic Details
Main Author: Chida, Dickson Enos
Published: 2010
Online Access:http://hdl.handle.net/10500/3146