The validation of a psychological assessment battery for the selection service agents in a South African commercial airline company
The purpose of the research was to determine whether measures of ability, personality and behaviour would significantly predict job performance of customer service agents in a South African commercial airline company. The Verbal Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic...
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| Format: | Others |
| Language: | en |
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2013
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| Online Access: | http://hdl.handle.net/10500/11969 |