A framework for the implementation of total quality management in the South African Air Force

A framework for the implementation of total quality management in the South African Air Force

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The quest for excellence in institutions is nothing new. Most of the twentieth century saw management sciences grappling with the question how to improve the productivity and general health of institutions through sound management principles and practice. In recent research, proponents of Total Qu...

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Bibliographic Details
Main Author: Oschman, Jacobus Johannes
Other Authors: Ströh, E.C. (Dr.)
Format: Others
Language:en
Published: 2009
Subjects:
Total Quality Management
Leadership
Strategic planning
Empowerment
Teamwork
Continuous improvement
Customer satisfaction
Employee satisfaction
Change management
Culture forming
Communication
Training
Self assessment
Processes
Systems thinking
358.4160968
South Africa > South African Air Force > Management
Total quality management > South Africa
Organizational change > South Africa
Online Access:http://hdl.handle.net/10500/2024

Internet

http://hdl.handle.net/10500/2024

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