Outpatient perception of service quality and its impact on satisfaction at Gauteng public hospitals
Purpose – To examine the relationship between outpatient service quality expectation, perception and their effect on satisfaction at Gauteng public hospitals. Problem - Gauteng Public healthcare facilities are perceived to be offering deficient and poor quality service to their outpatient clients....
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| Language: | en |
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2010
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| Online Access: | http://hdl.handle.net/10500/3146 |