The impact of customer service on customer satisfaction and the resultant behavioural intentions in the telecommunications industry in Uganda
Providing high quality customer service that actually satisfies the needs of the customer and results in customer satisfaction is one of the biggest concerns of businesses today. Customer satisfaction determines the behavioural intentions of the customer hence the reason why companies are continuou...
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| Language: | en |
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2010
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| Online Access: | http://hdl.handle.net/10500/3156 |