Sense of coherence, affective wellbeing and burnout in a higher education institution call centre
The objective of this study was to: (1) assess the overall wellness climate profile of a sample of higher education call centre employees for national benchmarking purposes; (2) explore the relationship between the participants‟ sense of coherence, affective wellbeing and burnout; and (3) determine...
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| Format: | Others |
| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10500/5050 |