An investigation into the core competencies of an ideal call centre agent
Call centre agents are becoming increasingly important in the call centre setting. They act as a contact point between the customer and the company, and can therefore be regarded as the builders of the company's image. Outbound call centre agents have the difficult task of gathering valuable re...
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2013
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| Online Access: | http://hdl.handle.net/2263/22966 White, C 2003, An investigation into the core competencies of an ideal call centre agent, MA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/22966 > http://upetd.up.ac.za/thesis/available/etd-03052004-142401/ |