An investigation into the effects that internet user experience, payment reliability and delivery reliability have on e-Commerce use in South Africa

An investigation into the effects that internet user experience, payment reliability and delivery reliability have on e-Commerce use in South Africa

This research investigates the extent of retail e-commerce use in South Africa with respect to the reliability of payments and the delivery system. This is aligned to the consumer’s internet experience. The Technology Acceptance Model and e-Service Quality Model provide a framework for this research...

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Bibliographic Details
Main Author: Comline, Gregory Ian
Other Authors: Dr P Tobin
Published: 2013
Subjects:
UCTD
Business enterprises
Electronic commerce
Computer networks
Online Access:http://hdl.handle.net/2263/23093
Comline, GI 2008, An investigation into the effects that internet user experience, payment reliability and delivery reliability have on e-Commerce use in South Africa, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23093 >
http://upetd.up.ac.za/thesis/available/etd-03102010-154135/

Internet

http://hdl.handle.net/2263/23093
Comline, GI 2008, An investigation into the effects that internet user experience, payment reliability and delivery reliability have on e-Commerce use in South Africa, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23093 >
http://upetd.up.ac.za/thesis/available/etd-03102010-154135/

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