Does Mercedes-Benz service customer satisfaction measure the service advisor emotional intelligence?
In South Africa’s automotive industry where product features are very similar among vehicles, where there is huge competition between the vehicle brands, whether they are imported or locally produced, what is the leverage one can use to gain a competitive advantage? What will be the means of differe...
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2013
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| Online Access: | http://hdl.handle.net/2263/23829 King, D 2007, Does Mercedes-Benz service customer satisfaction measure the service advisor emotional intelligence?, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23829 > http://upetd.up.ac.za/thesis/available/etd-04072010-114937/ |
Internet
http://hdl.handle.net/2263/23829King, D 2007, Does Mercedes-Benz service customer satisfaction measure the service advisor emotional intelligence?, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23829 >
http://upetd.up.ac.za/thesis/available/etd-04072010-114937/