Stressors affecting Employee Assistance Programme personnel within a call centre environment

Stressors affecting Employee Assistance Programme personnel within a call centre environment

The goal of the study was the identification of stressors affecting EAP personnel in a call-centre environment. The purpose of the study was exploratory in nature, since the researcher set out to gain insight into which stressors in the EAP call centre were impacting on personnel. The researcher fol...

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Bibliographic Details
Main Author: Van Wyk, Dina Elizabeth
Other Authors: Dr F Taute
Published: 2013
Subjects:
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UCTD
Online Access:http://hdl.handle.net/2263/25272
Van Wyk, D 2006, Stressors affecting Employee Assistance Programme personnel within a call centre environment, MSocSci dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/25272 >
http://upetd.up.ac.za/thesis/available/etd-06052007-114841/

Internet

http://hdl.handle.net/2263/25272
Van Wyk, D 2006, Stressors affecting Employee Assistance Programme personnel within a call centre environment, MSocSci dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/25272 >
http://upetd.up.ac.za/thesis/available/etd-06052007-114841/

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