The relationship amongst locus of control, self-determination and job satisfaction in call centres
Call centres across the globe experience high levels of absenteeism and labour turnover. The reason being: job dissatisfaction. South African call centres are also facing the same problem where absenteeism and labour turnover is on the increase. Job satisfaction is influenced not only by situational...
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University of Pretoria
2013
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| Online Access: | http://hdl.handle.net/2263/28546 Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/28546 > http://upetd.up.ac.za/thesis/available/etd-02132012-105055/ |
Internet
http://hdl.handle.net/2263/28546Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/28546 >
http://upetd.up.ac.za/thesis/available/etd-02132012-105055/