Creating customer service improvement in retail : building frontline employee engagement
In economically challenging times business needs to focus on all elements of operations to improve profitability. Engagement is an emerging theme that successfully increases profitability by creating a more dedicated and actively present workforce. Within the service and retail industries engagement...
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| Language: | en |
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University of Pretoria
2018
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| Online Access: | http://hdl.handle.net/2263/64868 Lynch, D 2017, Creating customer service improvement in retail: building frontline employee engagement, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/64868> |