Millennial consumers’ complaint behavioural intentions following service failure in the online clothing retail context
Researchers in consumer complaint behaviour agree that consumers’ complaint intentions are influenced by online service failures. These online service failures include delivery problems, payment security problems, web-page navigational problems, product information problems, and customer service pro...
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University of Pretoria
2021
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| Online Access: | http://hdl.handle.net/2263/78558 Jonker, C 2021, Millennial consumers’ complaint behavioural intentions following service failure in the online clothing retail context, MConsumer Science (Clothing Management) Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/78558> |
Internet
http://hdl.handle.net/2263/78558Jonker, C 2021, Millennial consumers’ complaint behavioural intentions following service failure in the online clothing retail context, MConsumer Science (Clothing Management) Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/78558>