The retention factors of call centre agents at a financial institution in the Western Cape
Magister Commercii (Industrial Psychology) - MCom(IPS) === The aim of the study was to identify the retention variables highlighted as most important by call centre agents at a financial institution in the Western Cape. In addition, to assess which of the independent variables they place more import...
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| Language: | en |
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University of the Western Cape
2015
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| Online Access: | http://hdl.handle.net/11394/4566 |