Internal customer service in Sasol Technology: accountability and productivity of administative support in the research and development environment
Thesis (M. Tech. (Faculty of Management Sciences, Dept. of Human Resources Management) -- Vaal University of Technology === The buzzwords in South African business today is quality service and customer satisfaction. Service quality is an important determinant of customer satisfaction. It is therefor...
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| Format: | Others |
| Language: | en |
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2015
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| Online Access: | http://hdl.handle.net/10352/238 |