A Model for Applying Total Quality Management in Computer Information Systems Management
Total Quality Management addressed the importance of an organization listening to its customers and taking a structured, strategic approach to providing improved products and services. Problems were no stranger to most information systems departments. Software quality problems, work backlogs, negati...
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NSUWorks
1998
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| Online Access: | http://nsuworks.nova.edu/gscis_etd/454 |