An Investigation of the Relationships Between Users and Providers of Information Technology Services for Improved IT Effectiveness
The researcher in this study investigated the perceptual and cultural gap that exists between the users of IT services and the providers of IT services. Modern business and IT are almost indistinguishable and each constituency needs the other to succeed, yet IT initiatives continue to fail with alar...
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NSUWorks
2006
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| Online Access: | http://nsuworks.nova.edu/gscis_etd/708 |