A Study of the Relationships Between End-User Information Systems Problems and Helpdesk Critical Success Factors in Higher Education
In the last fifteen years, information technology (IT) customer support has increased in importance within higher education. The pervasiveness of computers and technology on the campus has allowed students, staff, and faculty to perform a multitude of tasks by controlling their own environments and...
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NSUWorks
2005
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| Online Access: | http://nsuworks.nova.edu/gscis_etd/764 http://nsuworks.nova.edu/cgi/viewcontent.cgi?article=1763&context=gscis_etd |