An Empirical Investigation of Workflow Management Systems Queues: A Case Study of Telephone Call Canter Systems Queue Performance
In recent year’s organizations are increasingly utilizing workflow management systems technology, based on queuing models, to automate manual business processes. One industry that has seen one of the most rapid implementation and deployment of workflow systems in recent years is the services call ce...
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NSUWorks
2006
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| Online Access: | http://nsuworks.nova.edu/gscis_etd/892 |