Evaluation of The Relationally Based “Calm-Driven” Service Training for the Automotive Industry, Based on The New World Kirkpatrick Model
This study evaluated the effectiveness of the relationally based “Calm-Driven” Service (CDS) training program from the New World Kirkpatrick model perspective. The CDS training program is designed to help automotive professionals in sales and service to relate to their customers by (a) thinking in a...
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| Format: | Others |
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NSUWorks
2018
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| Online Access: | https://nsuworks.nova.edu/shss_dft_etd/31 https://nsuworks.nova.edu/cgi/viewcontent.cgi?article=1029&context=shss_dft_etd |