Business re-engineering: lessons learned from the U.S. Army Corps of Engineers modernization program

Approved for public release; distribution is unlimited === This thesis uses the case study approach to discuss the concepts and issues related to business re-engineering and its applicability to DoD. It discusses recent developments in Total Quality Management (TQM), and the Corporate Information M...

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Bibliographic Details
Main Authors: Duvall, Gilliam E., Elliott, Mary Jo
Other Authors: Bui, Tung
Language:en_US
Published: Monterey, California. Naval Postgraduate School 2012
Online Access:http://hdl.handle.net/10945/23560