Measuring customer satisfaction of depot maintenance: an analysis of customer satisfaction of F/A-18 maintenance at Naval Aviation Depot North Island, CA
Approved for public release; distribution is unlimited. === The Department of Defense (DoD) spends about $15 billion annually on depot level maintenance. About 60 percent of this funding is provided to government owned and operated depots. In light of defense budget downsizing, it has become more cr...
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| Language: | English |
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Monterey, California. Naval Postgraduate School
2012
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| Online Access: | http://hdl.handle.net/10945/8660 |