Hodnocení kvality sportovních služeb pomocí Bradyho modelu
Title: Measurement of Service Quality in Sport by Brady`s Model Objectives: The aim of this thesis is to analyze quality of services provision in SC Palmovka using Brady`s model. The research revealed various shortcomings of provided services to which appropriate solutions were proposed in order to...
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| Format: | Dissertation |
| Language: | Czech |
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2014
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| Online Access: | http://www.nusl.cz/ntk/nusl-342691 |