Significance of customer feedback:an analysis of customer feedback data in a university hospital laboratory
Abstract The aim of the study was to evaluate the usefulness of customer satisfaction surveys and spontaneous customer feedback procedure in a university hospital laboratory. Questionnaires containing closed-ended statements and an open-ended question were used in the customer satisfaction surveys...
| Main Author: | |
|---|---|
| Format: | Doctoral Thesis |
| Language: | English |
| Published: |
University of Oulu
2010
|
| Subjects: | |
| Online Access: | http://urn.fi/urn:isbn:9789514262739 http://nbn-resolving.de/urn:isbn:9789514262739 |