Significance of customer feedback:an analysis of customer feedback data in a university hospital laboratory
Abstract The aim of the study was to evaluate the usefulness of customer satisfaction surveys and spontaneous customer feedback procedure in a university hospital laboratory. Questionnaires containing closed-ended statements and an open-ended question were used in the customer satisfaction surveys...
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Format: | Doctoral Thesis |
Language: | English |
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University of Oulu
2010
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Online Access: | http://urn.fi/urn:isbn:9789514262739 http://nbn-resolving.de/urn:isbn:9789514262739 |