Development process and evaluation of a customer service chat application
Abstract. This thesis presents a customer service chat application: Livezhat mobile application. Its purpose is to allow customer service representatives chat with website visitors in real time, independent of the location. We examine the functional requirements of such an application. The requireme...
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| Format: | Dissertation |
| Language: | English |
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University of Oulu
2015
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| Online Access: | http://jultika.oulu.fi/Record/nbnfioulu-201512042247 |