EVALUATING THE EFFECTS OF HIGH-QUALITY STATEMENTS VERSUS LOW-QUALITY STATEMENTS: BARTENDER/CUSTOMER INTERACTIONS
Customer satisfaction is critical to organizational survival in the restaurant business. Customers are becoming increasingly knowledgeable, with more education, leisure time and income, they demand high-quality and efficient service (LaFleur & Hyten, 2015; Kirwin, 1992; Kirwin, 1991). Organizati...
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| Format: | Others |
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OpenSIUC
2019
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| Online Access: | https://opensiuc.lib.siu.edu/theses/2534 https://opensiuc.lib.siu.edu/cgi/viewcontent.cgi?article=3548&context=theses |