The Impact of IT Capability on Employee Capability, Customer Value, Customer Satisfaction, and Business Performance
This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the b...
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| Format: | Others |
| Language: | English |
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University of North Texas
2009
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| Online Access: | https://digital.library.unt.edu/ark:/67531/metadc12094/ |