An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services
The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the service industry is difficult to assess because of the intangible, heterogeneous and labor intensive nature of services. In addition, personne...
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| Format: | Others |
| Language: | English |
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University of North Texas
1993
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| Online Access: | https://digital.library.unt.edu/ark:/67531/metadc278751/ |